FM Conway strengthens senior team with new business services director

Leading infrastructure services company FM Conway has appointed Wendy Bates to the role of Business Services Director as the company continues to expand its operations across London and the south of England.

Wendy will be responsible for strengthening FM Conway’s central services functions to support and consolidate growth, and enhance customer service delivery. She will oversee the company’s central services, IT, resource and planning, marketing and communications divisions.

I’m excited to be joining this dynamic firm which retains family values at its heart.

Wendy brings a wealth of expertise from her experiences in managerial positions in equipment hire and telematics and logistics businesses. Her previous experience includes 27 years with Speedy Plc where she held a number of senior positions, latterly that of Innovation and Client Experience Director, supporting the company during its growth and transition from a family firm to the UK’s largest construction equipment provider. More recently, Wendy was Sales Operations and Marketing Manager for international logistics technology specialist, Isotrak Ltd.

Joanne Garwood, Central Services Director at FM Conway, said: 

“FM Conway’s business services divisions have played a critical part in our growth as we expand our geographical reach and broaden our areas of expertise. With her commercial focus and leadership experience across linked industries, Wendy will support our development and ensure we continue to deliver great work for our customers.”

Wendy Bates, Business Services Director at FM Conway, commented on her new position:

“FM Conway is a market leader in the highways industry and I’m excited to be joining such a dynamic firm which retains family values at its heart. Self-delivery remains a cornerstone of FM Conway’s approach, using its in-house teams and materials capabilities to drive productivity and cost efficiencies for customers. I’ll be working to ensure that the company has the best processes and infrastructure at its disposal to support this collaborative way of working. A key area of focus will be sharing best practice and innovation across the company – driving benefits for the way we deliver projects and, ultimately, road users.”