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Contact Details:

Email: surecharge@fmconway.co.uk
App and Charging Enquiries: 03332 400 520
Sales Enquiries: 01732 600 700

FAQs about SureCharge

SureCharge is part of the EV open card network so you can use your charger on a growing network of chargers (download the app to see how many). SureCharge is also integrated with ZAP Map, so we have a wide range of charging facilities.
SureCharge offers a range of chargers from 5.5kWh for in-column, through to fast 22kWh chargers, and on to rapid DC chargers of up to 150kWh. Our network is growing at pace, and we are planning to install hundreds more EV charging points across London, aligning with and meeting our customer demands.
A full list of charging points is available on the SureCharge app. This is updated as new locations are installed.
Whilst our customers cannot, at present, reserve a charging point in advance, drivers can check to see if a specific charge point is available by using the SureCharge app. Within the app, each SureCharge location is marked with a power icon. This circle appears green when the charge point is available and red when in use.
Our weekday tariff is 48p per kWh (kilowatt hour), and our weekend tariff is 45p per kWh (effective from midnight Friday to midnight Sunday).

Both tariffs include a pre-authorisation fee of £30.00 and a connection charge of 35p across the whole network.
Yes, HMRC recently clarified its rules on how VAT liabilities will be treated in respect to the supply of electricity via public EV charging points. As such, supplies of electric vehicle charging through charging points in public places are now charged at the standard rate of VAT. There is no exemption or relief that reduces the rate of VAT charged. As a result, SureCharge has undertaken a review to consider how these tax liabilities will be treated within their pricing structure to consumers. Accordingly, SureCharge has taken the view that the 20% VAT liability will need to be added to their charging fee.
SureCharge operates on a pay-as-you-go basis, with no subscriptions. Simply download the app, follow the simple instructions, plug in and charge.
Parking bays that are located next to lamp post column charging points operate as normal. There is no dispensation for electric vehicles parking in shared-use bays. Users must either display a valid permit or pay and display ticket or have activated an online parking session to use these bays.
As soon as you start charging, your bank pre-authorises (reserves) £30.00 to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount appear on your statement. When you finish charging, we tell your bank the real amount you spent, they then deduct it and remove the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with.
Once the charging transaction is complete, the card/account is charged the actual amount spent based on the current unit price per kWh delivered.

If no charge is made (i.e. you unplug your car) the pre-authorised payment will be reversed back to your account (this is an automatic procedure operated by all banks/card issuers).

FAQs about how to use SureCharge

SureCharge is compatible with most Electric Vehicle’s and is designed to work with most vehicle types that are currently on the road.
The charge time will vary depending on the charging point you are using.
For help with the SureCharge charge posts, please check the post and contact the post operator. Contact details will be displayed on the posts.

FAQs about the SureCharge App

The app can be downloaded via Google Play and the App store.
Yes, the SureCharge app shows the real-time availability of SureCharge posts.
Yes, all your charge sessions are in one place on the app.