Wendy Bates is Managing Director responsible for the Central Services departments which include: Business Support, Human Resources, SHEQ, CSR, the Customer Care team, Business Transformation and Technology, the Marketing and Communication team, and Permits.
Wendy joined FM Conway as Business Services Director in September 2017 and contributed towards the strengthening of FM Conway’s central support functions to provide operational efficiencies and enhance customer service delivery.
During this time, she oversaw the central administration departments: IT, Resource and Planning, Permit, Procurement, Marketing and Strategic Project teams. Promoted to Managing Director of Central Services, Wendy has been pivotal in the development and implementation of a number of large-scale transformational projects across a broad number of departments. Thanks to her great work, she has strived to improve process, efficiency and support both the internal and external customer for an improved experience.
Wendy has a wealth of experience in senior roles as she worked for Speedy Hire, a leading equipment rental company, for 27 years. Throughout her career, Wendy has delivered enviable results including Operations, Sales & Marketing, Project & Programme Management, and her latter role as Innovation & Client Experience Director. Wendy also worked for a year in the Fleet & Telematics market for the international leader Isotrak and undertook a key role in integration with Verilocation in early 2017.